Reusable packaging: the battle to get companies to ditch single-use plastics

For several months last year, patrons of a Seattle coffee shop called Tailwind Cafe had the option of ordering their americanos and lattes in a returnable metal to-go cup. They could borrow one from Tailwind, go on their way and then at some point – perhaps a few hours later, perhaps on another day that week – return it to the shop, which would clean it and refill it for the next person. If the cup wasn’t returned within 14 days, the customer would be charged a $15 deposit, although even that was ultimately refundable if the cup was returned by the end of 45 days.

But the system quickly ran into trouble. It was “overwhelming” trying to explain the return system to every interested customer, said Tailwind’s head chef, Kayla Tekautz. Many were hesitant to participate after learning that they could only return the cups to Tailwind or the other drop-off location, six miles away. Plus, Tailwind’s QR code reader kept malfunctioning, requiring repeated visits from a mechanic. At the end of last summer, Tailwind quietly ended the scheme. “It just didn’t work,” Tekautz said.